Privacy Policy

The Just Get Active website (the “Site”) is provided by Just Group Plc (referred to in this Privacy Policy as “Just” “us” or “we”).

Just Group Plc is a company registered in England and Wales with company number 08568957. Its registered office is at Enterprise House, Bancroft Road, Reigate, Surrey RH2 7RP. For more information about the Just please visit www.justgroupplc.co.uk or see our list of main group companies https://www.wearejust.co.uk/about-us/companies-in-our-group/

Please read carefully and understand our Privacy Policy together with the Terms of Use ("Terms") which govern your use of this Website. 

We respect the privacy of every individual who visits our Site and have developed this policy because we want you to feel confident about the privacy and security of your personal information.

By using our Site you acknowledge that you have read, and understood the terms of this privacy policy and the use of personal information described.

What is personal information?

Personal information means any information about you which is personally identifiable, including your name, age, address, telephone number, email address, financial details, and any other information from which you can be identified. It may also include genetic and biometric data, location data and online identifiers which may identify you, such as your internet protocol (IP) address (the unique personal address which identifies your device on the internet) and mobile device IDs.

What types of personal information do we collect from you?

We collect the following information about you when you use our website or fill out one of our forms:

Personal data: your name, age, email address and IP address and media access control (MAC) address.

Technical and cookies information: information to measure and analyse the use and effectiveness of our services, and to customise the targeting of advertising relating to our services.

How we process your personal information

We will process your personal information for legitimate business purposes or for the performance of a contract in order for us to provide the following:

  • to comply with legal and regulatory obligations;
  • for business and analysis purposes; including protecting your data through secure storage and backups
  • for the prevention and detection of fraud.

Marketing and Consent

Who we may share your personal information with

The following categories of agents, business partners and close affiliations will only use your personal information to the extent necessary to perform their functions:

  • Other companies in the event we undergo a re-organisation or are sold to a third party.
  • Regulators and public authorities who have a legal right to request and process your personal information.
  • Other companies in the Just group, where relevant, for management information purposes. A list of Just Group companies can be found on page 1. 

We may also disclose your personal information if legally entitled or required to do so, for example if required by law or by a court order or if we believe that such action is necessary to prevent fraud or cybercrime or to protect the Site or the right, property or personal safety of any person.

Data retention and anonymisation

Where we have provided you with a service, we will keep your personal information for as long as is necessary for the purposes described in this policy (in line with the data minimisation principle) for a maximum period of 7 years after the service has expired, after which your personal information will be deleted or anonymised in compliance with our established data protection policy.

Anonymised personal information will not be considered as personal since no individual can be identified by that information. We use anonymised information for further actuarial and business analysis, business research and reporting to help us to develop our products and services.

Transmission and security of your personal information

We have security measures in place to protect against the loss, misuse and alteration of personal information under our control as required by current data protection laws  the UK GDPR.

For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.

Transfers of personal data outside of the UK and EEA

Your personal data is sent to and stored on secure servers located in the UK or countries within the European Economic Area (EEA). It is not our policy to transfer your personal information to organisations who may be situated outside the EEA in order to provide you with our products and services. However, in the event that we may have to do so, we confirm that only the minimum amount of data will be shared, and appropriate security measures will be applied in accordance with our privacy policy.

Notification of changes to our privacy policy

We reserve the right to amend or modify the privacy policy at any time and in response to any changes in applicable data protection and privacy legislation.

If we decide to change our privacy policy, we will post those changes on this page and may place notices on other pages of our Site, so that you are aware of the information we collect and use it at all times.

If at any point we decide to use or disclose information we have collected in a manner different from that stated at the time it was collected, we will notify you.

Your rights to your personal information

You have options and choices over how we use your personal information. [We may provide you with the tools to manage your account or to change your marketing communication preferences at any time.] We may retain a record of your stated objection to the processing of your personal information including in respect of an objection to receiving marketing communications, for the sole legitimate purpose of ensuring that we can continue to respect your wishes and not contact you further, during the term of your objection.

In terms of your rights, you can:

  • Request to see the personal information we hold on you.
  • Request your data to be corrected or erased where appropriate.
  • Restrict/object to the processing of your personal data whilst we investigate your concern.
  • In certain circumstances, where your request relates to data you provided to us and where technical possible, you may request to receive your personal data in a commonly used electronic format or send the data in that format to another provider.
  • Withdraw your consent to certain processing activities at any time. For example, to object to direct marketing or profiling for market research and marketing purposes.

Requests for your personal information shall be provided free of charge. However, where requests are repetitive, or manifestly unfounded or excessive, we may charge you a reasonable fee to cover the administrative costs of providing the information, or may refuse to act on the request

If you have any questions or comments about this privacy policy or our practices, or if you wish to make a request or exercise any of your rights, you can contact us:

By post: Data Protection Officer, Just Group plc, Enterprise House, Bancroft Road, Reigate Surrey, RH2 7RP.

By email: dataprotection@wearejust.co.uk

By phone: 01737 233288

If you remain unhappy with a response you receive from us, you can also refer the matter to the ICO: Contact us | ICO


Details regarding other companies in the Just Group:

The registered office for Just Retirement Group Holdings Limited (reg. no. 06930326), Just Retirement (Holdings) Limited (reg. no. 05078978), Just Retirement Limited (JRL) (reg. no. 05017193), Just Retirement Money Limited (JRML) (reg. no. 09415215), Just Retirement Management Services Limited (reg. no. 04682458), HUB Financial Solutions Limited (HFS) (reg. no. 05125701), Partnership Life Assurance Company Limited (PLACL) (reg. no. 05465261), Partnership Home Loans Limited (PHLL) (reg. no. 05108846) and Partnership Services Limited (reg. no. 05465380) is Enterprise House, Bancroft Road, Reigate, Surrey RH2 7RP. 

Each company mentioned is registered in England and Wales and a member of the Just Group of companies. JRL and PLACL are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. HFS, JRML and PHLL are authorised and regulated by the Financial Conduct Authority.